Professional Certification in Customer Service from the National Retail Federation Foundation Center

CPRF is a certification/testing site approved by National Retail Federation Foundation and open to the public.   At our site we offer the Credited National Professional Certification in Customer Service.  This credential help employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employers value, and exhibit commitment to professional growth.  Time testing accommodations are made for bilingual people, call us for an appointment.

About the Certification

The certification was designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. The credential is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other industries that value customer service skills.

Knowledge and Skill Areas

The assessment to earn the customer service certification measures and validates knowledge in the following areas:

• Learns about products or services
• Assesses customer needs
• Educates customer
• Meets customers' needs and provides ongoing support